Terms of Service
Last updated: 11/15/2025
1. Agreement to Terms
By accessing and using FairFare, you agree to be bound by these Terms of Service and all applicable laws and regulations.
2. Service Description
FairFare provides automated flight compensation claims assistance under EU Regulation 261/2004 and UK261. We check flight eligibility and generate demand letters for eligible claims.
3. Fees and Payment
- Processing Fee: $5 per flight eligibility check (refunded if flight is NOT eligible for compensation)
- Success Fee: 10% of any compensation amount paid by the airline
- All fees are processed securely through Stripe
4. Refunds
The $5 processing fee is automatically refunded to your FairFare wallet if your flight is determined to be ineligible for compensation. Success fees are non-refundable once paid.
5. No Legal Representation
FairFare does not provide legal advice or representation. We provide tools to help you pursue claims independently. You are responsible for submitting demand letters and pursuing compensation with airlines.
6. Referral Program
Referrers earn 5% commission on success fees paid by referred users. Commissions are paid in euros to your account balance.
7. Account Termination
We reserve the right to terminate accounts that violate these terms or engage in fraudulent activity.
8. Limitation of Liability
FairFare is not responsible for airline decisions regarding compensation claims. We provide eligibility assessment tools based on publicly available data, but cannot guarantee compensation outcomes.
9. Changes to Terms
We may modify these terms at any time. Continued use of the service constitutes acceptance of modified terms.